In advertising when you say you’re the best, the finest or the most satisfying, you don’t have to prove it. That’s because it’s considered puffery. However, when you say you’re Number 1, you’re required to have documented proof. Well, at Copiers Northwest, we have documented proof!
Here is the documented proof: NPSBrochure September 2020
For the past decade, Copiers Northwest has contracted with CEO Juice to provide a Net Promoter Score for our service. Customers who have received service from us are randomly selected each month to receive a questionnaire rating the service call.
How has Copiers Northwest Achieved a World Class Service Rating?
Many factors go into Copiers Northwest receiving these astonishingly high Net Promoter Scores consistently. First and foremost is the 34-year culture of service that was established Day One at Copiers Northwest. Our technicians average 23 years in the field and not only know how to fix your equipment, they know how to fix customers by asking relevant questions and making sure our customers are completely satisfied before they leave.
So, while many of our competitors have sold to public companies that place a high value on profitability and shareholder value, Copiers Northwest has remained independent. This means we can make decisions at a local level that benefit customers and keep them coming back year after year and making us #1 in service.