Service Culture

How We Do It

CNW’s Service Department Team culture was established from day one. We recruit and hire the very best in the industry plus provide ongoing education and training to help our technicians grow and achieve their career goals.

CNW promotes respect for service personnel with the realization of the critical role they play in bringing Copiers Northwest’s mission to life.

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Our Job is to Make Your Life Easier

In addition to repairing copiers and printers, our service technicians have multiple certifications and are IT network savvy. More importantly, Copiers Northwest’s technicians have an average of 22 years of industry experience and know how to make our customers’ lives easier.

We understand that your office equipment is an integral part of your business and our service technicians do everything possible to keep you up and running!

Our Service is World Class

An average Net Promoter Score of 70+ (which measures customers satisfaction) is a "world class" service rating. Copiers Northwest's average for the past 10 years is 85.0. In 2020, Copiers Northwest had an average score of 96.4 and in 4 of the months received a perfect 100!

Our technicians no only know how to fix your equipment, they know how to fix customers by asking relevant questions and making sure our customers are completely satisfied before they leave the service call.

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Place a Service Call

We know how important it is for your business to stay running which is why when you purchase, rent or lease equipment from Copiers Northwest you will get the premium support for your business that you need – when you need it.

Need help?
Fill out the form below and a technician will contact you to schedule your appointment.

Our Peace of Mind Guarantees

Our goal is to provide total customer satisfaction, so our ultimate desire is that you never use the guarantees. However, you have Peace of Mind knowing that if something does go wrong, you have written assurance that we will make it right.

Ready To Be More Competitive In Your Industry?