About Our Management Team
Experienced & Committed Leadership
Copiers Northwest boasts a strong management team with years of industry experience and knowledge.
Our branch managers live and work in their local communities and understand the business climate and market nuances. Each one has autonomy and local decision-making power to do what’s right for our customers in all situations.
Meet Our Leadership Team
Copiers Northwest has earned the leadership role in the office technology industry throughout the Pacific Northwest for one reason; Our People.
Mark Petrie
CEO
BIO
Mark Petrie is the CEO and one half of the executive tandem that founded Copiers Northwest alongside his brother, Gregg Petrie. Under Mark's leadership, the company has grown into one of the premier office technology dealerships in the region, surpassing the $50 million mark in revenue. His strategic direction and commitment to operational excellence have been key to CNW’s sustained success.
Mark has cultivated strong, lasting relationships with leading manufacturers and has played a vital role in building a loyal, long-tenured team—particularly within the service department. His focus on long-term partnerships and employee development continues to shape the culture and performance of Copiers Northwest today.
Gregg Petrie
President
BIO
Gregg Petrie has been instrumental in driving the sales and marketing strategy of Copiers Northwest since co-founding the company in 1986 with his brother, Mark. From the beginning, Gregg has focused on building the CNW brand throughout the Pacific Northwest, helping to establish the company as a trusted leader in office technology solutions.
Outside of work, Gregg enjoys spending time on the water, especially boating around the Puget Sound. He’s a proud father of three and values the balance between work, family, and enjoying the outdoors. His grounded approach to business and life has helped shape the people-first culture that defines Copiers Northwest today.
John Hines
CFO
BIO
John Hines has been a key part of Copiers Northwest for nearly 35 years, helping guide the company’s growth from a small $3 million operation to a $50 million business with 12 branches the Pacific Northwest. As a seasoned leader with a strong background in finance and operations, John oversees multiple departments and plays a vital role in aligning day-to-day business functions with long-term goals. A University of Washington graduate and CPA with an MBA from Seattle University, he also brings valuable experience from his six years of service in the U.S. Navy.
John is deeply involved in the office technology industry, having served as president of the BTA Western Region, a national board member, and an active participant in the CDA peer group. He’s known for encouraging his team to reach their full potential and brings a sharp sense of humor to every interaction. Outside of work, John is a passionate Washington Huskies fan.
Brad Mofield
Vice President of Services
BIO
Brad Mofield has been with Copiers Northwest since 1989, just three years after the company was founded. A Navy veteran, Brad began his career as a tech trainee and advanced through the ranks to his current role as Vice President of Services. In this capacity, he has developed innovative technician bonus programs, improved the company’s aftermarket performance, and fostered a customer-centric service culture. Thanks to his leadership, CNW’s service team has an extraordinary average tenure of 23 years, and the company achieved a “World Class” Net Promoter Score, finishing 2024 with a remarkable score of 91.16.
Raised in Wyoming, Brad’s leadership style is rooted in a deep understanding of his technicians' needs, and he’s known for balancing high expectations with praise and performance incentives. Outside of work, Brad is passionate about golfing, the outdoors, and enjoys spending quality time with his wife, their kids, and their granddaughter. Customers and colleagues appreciate his ability to listen and deliver thoughtful, lasting solutions.
Daphne Dagsaan
Vice President, Sales Operations
BIO
Daphne is the Vice President of Sales Operations at Copiers Northwest.
Brian Fortney
Sr. Vice President Strategic Accounts
BIO
Brian Fortney has been a key part of the Copiers Northwest for over 12 years. Brian brings deep expertise in office technology, specializing in managed print services, printer fleet management, and multi-function device solutions. His focus is on helping customers get the most out of their software, equipment, and network infrastructure.
Throughout his time at Copiers Northwest, Brian has built a strong reputation for developing long-lasting customer relationships and leading high-performing sales teams across the Pacific Northwest. He’s passionate about delivering smart, effective solutions that support long-term success while always prioritizing collaboration and customer value.
Based in the Tri-Cities area, Brian enjoys traveling, golfing, and cheering on the Tri-Cities Sun Devils. He and his wife, Brandy, are proud parents of three kids and enjoy staying connected to their local community.
Laura Wall
Director of Sales
Major Accounts
BIO
Laura Svarcs is the Director of Sales for Major Accounts at Copiers Northwest, bringing 24 years of experience in the office technology industry. Since joining CNW in 2017, Laura has utilized her expertise in products, processes, and technology to create tailored solutions that meet the unique needs of clients. Her strong focus on delivering effective solutions and her deep understanding of the industry have been key to her success in driving results for both the company and its customers.
A resident of the Seattle area for 25 years, Laura loves working in the Pacific Northwest, where the diverse industries and motivated people keep her engaged and excited. She values conducting business with integrity and reliability, focusing on delivering solutions that meet customer needs. Outside of work, Laura is an avid basketball fan, cheering for both the Gonzaga Bulldogs and the Golden State Warriors, while also developing a growing interest in soccer and rugby, particularly supporting the local Seattle teams.
Curtis Bell
Sales Manager, Yakima
BIO
Curtis Bell is the Branch Manager for Copiers Northwest's Yakima location, bringing over 26 years of experience to the office technology industry. Having spent his entire life in Yakima, Curtis grew up immersed in the business, learning the ins and outs from his father, Curt Sr., before transitioning into sales after graduating from Central Washington University in 1999. With a vast understanding of the industry, Curtis has honed his expertise in providing tailored solutions that address his customers' needs. His approach is deeply rooted in a philosophy passed down from his father—treating customers with the same respect and care you’d want for yourself, ensuring long-term, meaningful relationships.
Curtis has been married for 25 years to his wife, Jaclynn, and proud father of three grown children. A true sports enthusiast, he enjoys cheering on the Seahawks, Mariners, and U-Dub athletics, and is an avid lover of the outdoors, especially traveling throughout the beautiful Pacific Northwest with his family.
Scott Johnson
Director of Sales
Oregon
BIO
Scott Johnson is a results-driven sales leader with a strong background in business technology and an engineering foundation that brings a thoughtful, solutions-oriented perspective to his work. As Director of Sales for Oregon, Scott works with organizations to understand their unique business needs and connect them with technology solutions that improve productivity, efficiency, and the way their teams work.
Scott takes a consultative approach to sales, focusing on understanding the challenges behind each technology decision rather than simply recommending products. His ability to combine business insight with technical understanding allows him to help customers navigate complex technology needs and identify solutions that align with their goals.
A graduate of California Polytechnic State University, San Luis Obispo, where he studied Engineering, Scott brings analytical thinking, problem-solving, and a practical approach to every customer relationship.
Known for his approachable style and commitment to building strong partnerships, Scott believes the best technology solutions begin with listening and understanding the customer. His focus is on delivering meaningful value, earning trust, and helping Oregon businesses find smarter ways to work.
Al Lillehaug
Marketplace Manager
Tri-Cities
BIO
Al Lillehaug is the Strategic Sales Manager for Tri-Cities and Spokane at Copiers Northwest, with 30 years of experience in business development and sales management. He specializes in creating customer-focused marketing strategies centered on digital technology and software solutions, working closely with internal teams and external partners to drive efficiency, profitability, and customer satisfaction.
Al’s philosophy is to build lasting relationships by understanding customer needs and providing tailored solutions. Trust, integrity, and continuous improvement are key to his approach.
Outside of work, Al enjoys golfing, sports, and cheering on the Tri-Cities Sun Devils. He received his Bachelor of Arts degree from Washington State University.
Mark Bowen
Sr. Systems Engineer
Integrated Solutions Group
BIO
Mark Bowen has been a key figure at Copiers Northwest for over 27 years, combining his expertise in solutions sales and IT with a personality that makes him stand out in the business world. As the head of the Integrated Solutions Group, Mark excels at helping sales reps close deals with his extensive product knowledge and approachable demeanor. Customers appreciate his ability to ask insightful questions and explain complex concepts in a way that is clear and easy to understand. His skill in visually illustrating solutions ensures clients fully grasp the benefits of the products and services they are considering.
Mark studied computer science at Lake Washington Institute of Technology, and his passion for technology has driven his success throughout his career. With a focus on delivering customer-centered solutions, Mark has helped Copiers Northwest stay ahead of industry trends, building strong relationships and ensuring clients are always well-informed and confident in their decisions.
Dawn Peschek
Marketing Executive
BIO
Dawn Peschek has been with Copiers Northwest for over 20 years, and for the past 8, she has served as the Marketing Executive. With a strong background in graphic design and marketing, Dawn has successfully developed targeted campaigns, created both print and digital materials, and ensured consistent branding across all platforms. She has also played a key role in creating content for the CNW website, email marketing, and social media.
Dawn is dedicated to crafting solutions that effectively showcase the value of CNW's products, and she thrives on organizing engaging in-person events that foster stronger customer relationships and promote our company's culture and services. She combines creativity with strategy to deliver marketing solutions that are both visually compelling and results-driven.
Outside of work, Dawn loves discovering new places through travel, scenic road trips, exploring national parks and spending time on the water. She’s also deeply involved in her community, where she’s spent over two decades volunteering and has received multiple awards for her dedication to serving others.
Mark Pridgeon
Sales Manager, Strategic Accounts
BIO
Mark Pridgeon is the Sales Manager for the Seattle Strategic Accounts Team at Copiers Northwest, bringing more than 13 years of industry experience to CNW. Mark is passionate about mentoring his team, developing future sales professionals, and helping both employees and customers succeed. He believes in leading by example and strives to be the kind of partner he would want on the other side of the table.
Mark thrives in Western Washington’s fast-paced and diverse business environment, where long-term relationships and exceptional service matter. Known for his integrity and customer-first mindset, he takes pride in building meaningful connections and delivering solutions that truly support the organizations he works with.
His expertise in sales, sales development, and leadership has earned him multiple President’s Club honors, the 2021 Rep of the Year award, and the 2014 Rising Star Award.
Outside the office, Mark enjoys spending time with his two daughters, boxing, cooking, gaming, and cheering on the Seattle Seahawks...Go Hawks!
Ruchita Tulysan
HR Manager
BIO
Ruchita Tulysan is a seasoned HR professional with nearly 20 years of experience, specializing in talent acquisition, employee benefits, compliance, performance management, and organizational development. Over the past six years at Copiers Northwest, she has helped modernize HR operations by implementing technology-driven solutions that enhance efficiency and improve the employee experience. Ruchita is passionate about fostering inclusive, high-performing workplace cultures that prioritize employee well-being and growth.
Outside of work, Ruchita enjoys traveling and exploring new cultures, and she and her husband are dedicated Buckeyes college football fans, cheering on their team with enthusiasm.
Eric Watson
Document Services Group
Production Operations Manager
BIO
Eric Watson has over 24 years of experience in digital print production and large format printing. With a background in graphic arts, he has gained deep technical knowledge of production print, workflow tools, and cutting-edge production equipment. This expertise with large format roll printers, flatbed UV printers, digital color management, and finishing solutions combined with extensive experience in analyzing production and workflow needs has benefited many Copiers Northwest customers.
Eric has also overseen facilities management operations for print and mail services throughout the Pacific Northwest, which has allowed him to understand how to position these world-class technologies and best serve his customers.
Eric is a Seattle native and loves camping, hiking, and other outdoor activities. He also enjoys cooking and is passionate about his barbeque talents.
Julie Funkhouser
Contracts Mgr, Major Accounts
BIO
Julie Funkhouser is the Major Accounts Contracts Manager at Copiers Northwest, with 24 years of experience in the office technology industry. She will celebrate her 25th anniversary with the company in September 2025.
Julie enjoys using her creative problem-solving skills to anticipate and address potential challenges, ensuring that customers experience a seamless process. Specializing in customized billing, Julie is committed to transparency and integrity in everything she does.
Outside of work, she loves to bake, attend Seattle Thunderbirds games, and spend time with her basset hounds, cat, and chickens. A Seattle native and University of Washington graduate with a degree in mathematics, Julie is also a proud mother to her 17-year-old daughter, Paige, and enjoys spending quality time with her.
Don Cook
Controller, Accounting
BIO
Don Cook is the Controller at Copiers Northwest, bringing over 33 years of experience in accounting and financial management. As the Controller, Don plays a key role in managing the accounting department, and ensuring the accuracy and efficiency of financial reporting. He works closely with his team, fostering strong personal relationships to promote collaboration and ensure that financial processes run smoothly. Don’s attention to detail in budgeting and financial management has been essential in supporting the company’s growth and success.
Don believes in the power of honesty and teamwork, valuing the relationships he builds with his team and colleagues. Outside of work, Don is an animal lover and an avid fan of the horse races at Emerald Downs.
Jarrod Rodvold
IT Manager
BIO
Jarrod Rodvold brings over two decades of experience in the IT field to CNW, including six years specifically in office technology. Prior to joining CNW, Jarrod spent 15 years in the U.S. Coast Guard, where he gained extensive training and hands-on experience managing complex IT systems—seven of those years spent navigating the Pacific Ocean from South America to Japan. Jarrod believes in meeting every challenge head-on, and values working with colleagues across all levels to ensure they have the tools and support they need.
Jarrod enjoys the ever-changing nature of IT, where no two days are the same. He takes pride in his role at CNW, not only for the technical problem-solving it demands, but also for the opportunity it gives him to connect with people across the organization. Jarrod believes in owning mistakes, learning from them, and keeping a sense of humor along the way. Outside of work, he enjoys racing outdoor go-karts, camping, smoking meats and chili, and cheering on the Seattle Mariners, despite their World Series drought.
Teresa Montgomery
Customer Response Team Manager
BIO
Teresa Montgomery brings 20 years of experience in the office technology industry, building her career at Copiers
Northwest through a variety of roles within the Service Department. As Dispatch Manager, Teresa oversees scheduling and call routing,
manages escalations, improves Service Department
processes, and helps maintain the high customer service
standards Copiers Northwest is known for. She has also played an important role in developing and implementing CNW’s
customer service training curriculum and providing the
guidance and support employees need to consistently
deliver a positive customer experience.
Throughout her career, Teresa has been known for clear
communication, thoughtful problem-solving, and her ability to find practical solutions when challenges arise. She places a strong emphasis on collaboration and understanding how
different departments work together, helping build stronger teams and more effective processes across the organization. Teresa continues to focus on supporting employees, improving operations, and ensuring customers receive the exceptional level of service they expect from CNW.
Kenneth Park
Regional Director of Service
BIO
Ken Park has been with Copiers Northwest for 8 years, serving as the Director of Service for Western Washington and Portland/Salem, OR. With his extensive experience, Ken is committed to delivering exceptional service, helping local businesses navigate the challenges of the copier industry. He leverages his creative problem-solving skills to proactively identify and address potential obstacles, ensuring smooth and efficient operations for his customers.
Ken thrives in the ever-changing, technology-driven market, and enjoys the opportunity to solve real-world problems while fostering strong, lasting relationships with customers. His business philosophy centers around continuous improvement and ensuring every interaction is marked by efficiency and satisfaction.
Outside of work, Ken enjoys cruising and traveling to Europe and Mexico. He also loves spending time with his wife, kids, and grandkids, and is a dedicated Tampa Bay Buccaneers fan.