Case Study - ARCpoint Labs

Who is ARCpoint Labs?

ARCpoint Labs is a full-service national third-party provider/administrator of accurate, reliable, and confidential diagnostic testing for individuals, companies, and legal and healthcare professionals. Their three locations include West Seattle, Renton, and Tacoma. Along with COVID-19 testing, ARCpoint Labs also does testing for drugs, alcohol, employment background checks, steroids and other performance-enhancing drugs.

Stock image of a female healthcare worker pushing a giant stack of papers isolated on white background

Key challenges

•  ARCpoint Labs is a MAC environment and used primarily desktop printers as output devices

• No scanning or digital storage capabilities, limited to using outdated file cabinets for patient and other records

• Goal to go paperless and the ability to scan to the cloud

• Looking for a provider that understood their specific needs and could quickly implement a solution

Our Solutions

• Copiers Northwest helped ARCpoint Labs go paperless with a Canon MFP and Square 9 Document Management Solution

• Installed a Canon multifunction printer (MFP) in each of the three ARCpoint Labs locations

• Added Square 9 software - a complete platform of digital management solutions

• Gave ARCpoint Labs’ staff the ability to access documents immediately on-site or from remote locations

• Paperless solution provided ARCpoint Labs with the ability to archive patient forms by scanningto the cloud and retrieving them using different search criteria


• Eliminated digging through file cabinets to locate patient documents

• Provided quicker and better patient service

• Solution for MAC environment

• Access files from remote locations

• HIPAA compliant

• Easy access using multiple search terms

• Cost effective

"The Copiers Northwest team that responded immediately and provided us with a paperless solution were great, genuine, and super helpful. They've made office life so much easier. Plus, the cost to add the Square 9 software to our copier lease wasn't much more."

- Ashley Geddes, Business Operations Manager, ARCpoint Labs

Download the ARCpoint Labs case study here:  ARCpoint Labs

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