Service You Can Measure. Performance You Can Trust.

April 16, 2026

When your office technology goes down, your business doesn’t just slow. It stops. That’s why service isn’t just a support function. It’s a critical part of keeping your organization productive, efficient, and moving forward.

At Copiers Northwest, we’ve built our service department around one simple idea: deliver an experience so strong that customers are confident recommending us. And we don’t leave that to chance. We measure it.

What Is Net Promoter Score (NPS®) and Why It Matters

Many companies claim to offer great service, but few can prove it.

We use Net Promoter Score (NPS®), a globally recognized customer loyalty metric that captures real feedback after service interactions.
👉 Learn more about NPS here: What is Net Promoter Score?

Customers are asked a simple question:

“How likely are you to recommend Copiers Northwest to a colleague or friend?”

From there:

  • Scores of 9–10 = Promoters
  • Scores of 0–6 = Detractors
  • The final score is calculated by subtracting detractors from promoters

The average company in North America scores around 30.

Copiers Northwest’s 2025 NPS: 93.51

That level of performance reflects consistent, high-quality service delivery across every interaction.

What Drives Our Service Performance

Great results come from a service model designed for speed, accuracy, and reliability.

Fast, Responsive Support

Our team responds quickly when you need us most, with thousands of service requests handled within hours, including over 5,000 responded to in just 1 to 2 hours.

Efficient, On-Site Resolution

Most service calls are completed in under 90 minutes, minimizing disruption and getting your team back to work quickly.

First-Call Effectiveness

We focus on solving problems the first time.
93.7% of service calls are resolved in a single visit, reducing repeat calls and downtime.

Accuracy You Can Count On

Our billing accuracy rate is 97.4% across more than 192,000 invoices, ensuring clarity and consistency for your business.

A Service Experience Built Around You

What sets Copiers Northwest apart is how these results translate into your daily operations.

  • Less downtime and fewer disruptions
  • Clear communication from experienced technicians
  • Reliable, consistent support across your organization
  • Confidence that issues will be handled quickly and correctly

Every service call is an opportunity to reinforce trust, and our team takes that seriously.

Why It Matters for Your Business

Service impacts more than just your equipment. It affects your people, your productivity, and your bottom line.

When you partner with a provider that prioritizes:

  • Fast response
  • First-call resolution
  • Measurable customer satisfaction

You gain more than service. You gain peace of mind.

Experience the Difference

At Copiers Northwest, we don’t just aim to meet expectations. We build our service model to exceed them, every time.

📞 866.692.0700
🔗 https://copiersnw.com/service

Let’s talk about how we can support your business with service you can truly count on.