Every Office Needs a Great Pit Crew

Keeping office technology running at full speed

In racing, the driver may get the attention, but the pit crew keeps everything performing at its best. The same is true in the workplace. Your copiers, printers and office technology play an important role every day, but it takes a dependable service team behind the scenes to keep business moving.

That is the role Copiers Northwest proudly fills for businesses across the Pacific Northwest. Our service team brings deep experience, fast response and a strong commitment to customer care. Our technicians average 23 years in the industry, our equipment uptime averages more than 98%, and 93.7% of field service calls are completed without requiring additional parts. It is all part of the service culture that helps our customers stay productive day after day. Learn more about our Service Culture and explore our Support Resources.

We also believe great service should be measured, not just promised. That is why we use the Net Promoter Score, or NPS®, to track customer satisfaction. NPS is based on one simple question: how likely a customer is to recommend us to a colleague or friend. Your latest flyer shows that the average North American company has an NPS of 30, while Copiers Northwest’s 2026 year-to-date NPS is 90.69. It also shows that 92.31% of respondents are Promoters and only 1.62% are Detractors, reflecting a high level of customer loyalty and satisfaction.

Every office needs a great pit crew, and Copiers Northwest is proud to be the team that helps keep your technology running at full speed. If you are looking for a partner that will stand behind your technology with responsive support and proven service, Copiers Northwest is here to help. To request assistance, place a service call online.