COVID-19 Response Update for Our Customers
COVID-19 Response Update for Our Customers
November 12, 2020
Although there has recently been good news regarding potential coronavirus (COVID-19) vaccines, Copiers Northwest’s management team remains dedicated to the health and safety of our customers, employees, and other business partners.
Copiers Northwest has been deemed an essential business due the fact we support so many other essential businesses throughout the Pacific Northwest. We take this responsibility seriously and will continue to follow the guidelines set forth by local, state, and federal authorities. Steps we have taken to protect customers and employees include:
• Temperature Screening Kiosks—We know businesses are eager to continue being open while ensuring the health and safety of their customers, clients, and employees. That’s why Copiers Northwest chose to add Temperature Screening Kiosks to our product offerings. There are multiple models from tabletop to free standing units along with various pricing options. Copiers Northwest has only been representing these products for less than six months and has already sold over 500 units.
• Service Technicians: There are times when Copiers Northwest service personnel need to be on-site and interact with our customers’ employees. In these cases, Copiers Northwest‘s technicians adhere to strict protocols of wearing personal protective equipment, cleaning equipment before and after servicing it, and physical distancing. An important reminder is that historically over 25% of service calls can be remedied over the phone. Our hardware help desk can be accessed by calling 800-244-6405.
• Sales Representatives: Will always call in advance before a meeting and follow the same protocols when visiting customers and prospects. They also have the necessary tools to operate remotely with the use of email, Skype, Zoom, Teams, DocuSign, etc.
• Home Office Printer Specials—Many of our customers’ employees have been working from home and continue to do so. Therefore, we’ve offered our customers special sale prices on home office printers including discounts for those purchasing large quantities for their employees. We offer free delivery to many locations and include all necessary supplies required to start printing immediately and be productive.
These are just some of the steps we’ve implemented at Copiers Northwest during 2020. If you have any further questions, please don’t hesitate to email us at contact@copiersnw.com or call us personally at 866-692-0700.
Sincerely,
Gregg Petrie, President Mark Petrie, CEO