Turning Feedback into Fuel: How Copiers Northwest Powers Customer Loyalty

The Net Promoter Score (NPS)® shows us how likely customers are to recommend us—a clear reflection of how we’re doing. It’s a simple way to stay connected to what matters most: the customer experience.

At Copiers Northwest, we collect feedback after every service call. Reports are generated monthly, which gives us a monthly “score”. Everyone on our team understands the system, so we can quickly spot ways to improve and keep our focus where it belongs—on our customers.

Want to see the Copiers Northwest difference in action? Connect with a local account manager today. We would love to learn about your business and how we can support it.

Call 866.692.0700,visit us online at www.copiersnw.com or email us contact@copiersnw.com