Please perform the troubleshooting steps below on the computer that PrintSmart was installed on:
Use the windows program manager to search for the DCA by typing "Printer DCA" in the search box and open the program (type here to search box with magnifying glass on Xindows 10)
Click the "Options" button and press STOP then START
After clicking "START" a window will pop up stating "the program is not running, would you like to start the service."
Click "YES"
Should you need assistance or have any questions about PrintSmart you may reach us by email or phone at psm@copiersnw.com • 206.388.1626. Our toll free number is 1.800.244.6405 extension 1065.
**Please note that inactive DCAs are removed from the system after 45 days.***
