For customer service inquiries:

Have a technical question about your copier or printer?

Check our Knowledge Base for a quick answer.

The Help Desk is Growing

Copiers Northwest is expanding our help desk services so we have made a few changes on how you can receive support for your Copiers Northwest supported device or solution.

Hardware Help Desk

Copiers Northwest considers customer satisfaction a critical component to its success. We offer full Hardware support of our equipment for our maintenance agreement customers. This includes clearing jams and error codes as well as helping you with copy quality and operational issues. We provide our customers with live operators to assist in any issues that are encountered. Our team of customer service representatives is available to take your request (by phone, email, and web) and help facilitate the proper response, whether by immediate phone support from our Hardware Help Desk team, or by a technician dispatched to your site. The Copiers Northwest hardware Help Desk is free of charge for supported devices.

For Non-Hardware related issues (Printing / Scanning / Connectivity) we offer CNW Managed Services.

CNW Managed Services

Managed Services from Copiers Northwest is a low cost support solution that gives you peace of mind knowing that you have help waiting and willing to assist you during normal business hours for non-hardware related issues. When an IT related Printing, Scanning, or Connectivity issues arises, just email or call our qualified support team and a team member can initiate a remote support session to help get you back to work. CNW Managed Services is an affordable option at $98 per incident.

Why you may need support from Copiers Northwest Managed Services (CNWMS)

  • You get a new internet provider or your current internet provider replaces your modem.
  • You change email providers.
  • Your company has scheduled password changes.
  • Your operating system (Windows, MAC) has been updated.

Solution: CNWMS can initiate a remote session with you to help install compatible print drivers and insure scan to folder and email will function correctly.

Copiers Northwest also offers Managed Device Services contracts in 4, 8, 16 and 32 hour blocks. Ask one of our dedicated Account Representatives for more information.

Order Supplies

Please contact Copiers Northwest Supplies Department to set up your E-Info account today!