Speedy Response – 3.7 hours!
Our average response time the last 12 months was 3.7 hours on 26,000 supported devices.
Over 5,000 service requests were responded to in 1-2 hours.
Over 31,000 service calls were completed. Technical phone response time within 1 hour.
Fast Resolution! Resolution time is 90 minutes
Over the past 12 months our average service call was completed in less than 90 minutes. Keeping you productive!
First Call Effectiveness: 93.3%
93.3% of all calls the last 12 months were completed correctly in one visit, and did not require any additional service which exceeds industry standards. Effectiveness = Uptime!
Accurate Customized Billing: 97.4%
97.4% of our 192,003 sales invoices were billed accurately the last 12 months. Customers can choose mail, email, fax or upload. Our major accounting billing team can cusomized by department, cost center locations, etc.
Total Satisfaction
When surveyed, “How likely would they recommend Copiers Nothwest to a friend or colleague?” our customers gave us an average score of 97.4 out of 10 over the past 12 months. Many companies claim that they have the “Best Service in the Business: but few even have a way to measure how happy customers are. We use the Net Promoter Score System (NPS) which is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers.
Click here for Copiers Northwest’s Key Differentiators Flyer