Over the last 12 months, 31,000 field service calls were completed by CNW. 93.3% of all service calls did not require any additional parts, which exceeds industry standards.
Technician’s Car Parts = Double
CNW technicians carry an average of $8650 in parts in their vehicle. The industry average is about $4176. This ensures our techs will be more effective! Over 88% of the time technicians have the parts needed to resolve the problem upon arrival. Uptime for customers is priority! Over the last 12 months CNw customers have an average uptime of over 98%.
Superior Tenue & Experience
Our Service Department Management Team has an average of 20 years with CNW and 30+ years of industry experience ad all service technicians average over 23 years. We have a high retention rate because we provide the Support/Technology/Training/Tools to get the job done.
Continual Training
CNW has a full-time 3T Certified Trainer on staff at our Manufacturer-Certified training facility. Our technicians achieved 800 new manufacturer technical certifications in the last 3 years, which averages out to 10 new certifications per technician. That is a commitment to training!
Get in touch today and experience the exceptional service our dedicated team provides!
1.866.692.0700 or contact@copiersnw.com