At Copiers Northwest, uptime is our priority—and the numbers prove it! Over the past 12 months, our customers have experienced an average uptime of over 98%, ensuring their businesses stay productive with minimal disruptions.
Industry-Leading Experience & Expertise
Our Service Department Management Team brings an average of 21 years with Copiers Northwest and 35+ years of industry experience, demonstrating a deep commitment to service excellence. Our service technicians collectively average 23 years of expertise, meaning you’re supported by a team with the skills and knowledge to keep your equipment running at peak performance.
First Call Resolution: Fast, Effective Service
With 37,000 field service calls successfully completed in the last year, our track record speaks for itself. An impressive 93.7% of service calls were resolved without requiring additional parts, exceeding industry standards and minimizing downtime. Our technicians also carry double the industry-standard inventory of parts in their vehicles, allowing them to resolve issues on the first visit 88% of the time.
Continuous Training for Superior Support
To stay ahead of evolving technology, our technicians receive ongoing training at our manufacturer-certified training facility, led by our full-time, on-staff 3T Certified Trainer. Over the last three years, our team has earned 800 new manufacturer technical certifications, averaging 10 new certifications per technician, ensuring we deliver the most knowledgeable and up-to-date service available.
These are just a few reasons why businesses trust Copiers Northwest. With our expertise, dedication, and first-call resolution approach, we ensure your business stays up and running—every time.